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Lesson 1
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When faced with a difficult issue, learn to use the four-step I.D.E.A. model to solve the problem. This course shows you how to identify a problem, develop solutions, execute your plan and assess the extent to which the problem has been solved.

The course also includes additional information on how to use several common problem solving tools such as fish bone diagrams, concept maps and weighted rubrics. For more information on similar topics visit

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